FREQUENTLY ASKED QUESTIONS
What parents often ask
It’s normal to have questions before starting therapy, especially when it involves your child. This page is here to give you clear, straightforward answers about how I work, what play therapy looks like, and what parents can expect along the way.
If you don’t see your question here, please reach out. I’ll be glad to talk it through with you.
FREQUENTLY ASKED QUESTIONS
Getting Started
How do I book an appointment?
You can click the “Book Now” button at the top right-hand corner of the website and book a FREE phone consultation with me directly on JaneApp. You can also find my contact information HERE to give me a phone call or send me an email.
If after our phone consultation you want to work together, we’ll schedule a parent/caregiver intake session (just the adults). Then we’ll begin regular sessions with your child and stay in close contact to support you along the therapeutic journey. Parent and caregiver support along the process can include 30 minute phone sessions or full in-person or virtual sessions along the way, as needed.
What appointment times are available?
Appointments take place on weekdays from 9:30-3:30PM. I cannot offer after school, evening or weekend appointments at this time.
What is your average time per session?
Sessions are 50 minutes in length. That said, some clients have benefited from extended sessions depending on their goals and needs. This is something we can assess and decide together during the therapeutic process.
How often are sessions?
I recommend that most families start with weekly sessions. It is really helpful for children to come consistently each week at the beginning as they build safety and familiarity with the room, toys, and of course — with me! We’ll regularly check in to make sure the pace feels right.
Where are you located?
I have a beautiful home office located in Talbotville, Ontario. My address will be provided to you once a parent/caregiver intake appointment is booked.
What if I need support but I’m not ready to start weekly therapy for my child?
If weekly therapy isn’t the right fit right now, I offer a few flexible options to support your family:
Parent Support Sessions – Individual sessions for parents who want guidance, tools, or a space to reflect on current challenges. These sessions can help you better understand your child’s behaviour and explore next steps.
Play & Plan Mini Intensive – This option includes a one-hour play-based assessment (yes, you're just playing with one another!) where I observe and assess your relationship through your interactions. You'll then receive a personalized play plan to use at home — designed to strengthen connection, reduce challenge, and make your relationship more enjoyable.
Parenting Intensive Day – A one-day, in-depth experience to help you better understand what’s beneath your child’s behavior, how your nervous systems impact one another, and what changes you can make in daily life to support regulation. You'll leave with practical tools to help widen both your child’s — and your own — window of tolerance and increase your capacity to meet big, challenging behaviours with more clarity and confidence.
These options can offer meaningful support, even if you're not ready to commit to ongoing therapy. Learn more about parent support, or connect with me directly for more information. I'm happy to help you decide which approach might be the best fit for your family.
FREQUENTLY ASKED QUESTIONS
Fees & Billing
How much does each session cost?
A 50 minute counselling session is $195.
Are sessions covered by OHIP?
OHIP does not cover my services. However, some parents have extended health benefits through their employer that may cover the cost of my services. It is important for parents to check if their benefits will cover a Registered Psychotherapist through the College of Registered Psychotherapists of Ontario (CRPO).
Do you direct bill insurance?
At this time I do not offer direct billing but you will be given a receipt after each paid session that you can submit to your insurance company. It is recommended to first check with your insurance provider about the services covered.
How do I pay for services?
Payments are due at the time of service and can be made by credit card or e-transfer.
Do you have a sliding scale for services?
I am not able to offer a sliding scale for services at this time. I do encourage parents to discuss any concerns related to the cost of therapy during our first consultation or phone call. Here we can discuss how I can support you and your child within your budget. This might involve agreeing upon a limited number of sessions to address the most pressing concern. We can also discuss how other community programs may be able to support you.
What is your cancellation policy?
I require 24 hours notice if you need to cancel or reschedule an appointment. This will give me adequate time to accommodate your request and offer the appointment time to a different client. Without 48 hours notice you will be charged the full session fee.
FREQUENTLY ASKED QUESTIONS
Privacy, Consent & Family Dynamics
Are sessions confidential?
Yes. I follow all privacy laws and professional standards. Exceptions include safety concerns or when legally required to disclose information.
Will you share with me what my child says in therapy?
I will share themes and recommendations — not session details — unless your child is at risk or gives consent. This protects their trust and the therapeutic process.
How do you work with families who are separated or divorced?
At the start of services, I work with parents to set clear expectations around involvement in the therapy process. This includes scheduling, sharing feedback, and coordinating payment.
If both parents have legal custody or shared decision-making rights, both must give written consent for treatment and agree to the treatment plan. I also require a current copy of your parenting plan or court agreement at intake. If either parent chooses to revoke their consent, it must be provided in writing.
What I provide:
Play therapy for children
Counselling support for parents
Referrals to other providers when appropriate
Mandatory reporting of safety concerns (as required by Colorado law)
Documentation of session attendance (when court-ordered)
What I do not provide:
Legal mediation
Custody or visitation recommendations
Court testimony, unless subpoenaed by a judge
Psychological evaluations or investigations into abuse or neglect
Can you talk to my child’s school or teacher?
Yes, with your written consent. I am happy to collaborate with educators to support your child’s growth.
What do I do if my child is in crisis?
I do not offer crisis intervention or support.
If you have immediate concerns about your child or family’s safety, please go immediately to your local Emergency Room.
Your child can also use the Kids Help Phone.
Call 24/7: 1-800-668-6868
This is an anonymous phone and web counselling service. Text, Messenger, and Live Chat are available through the website whenever you need it.
Wellkin Child and Youth Mental Wellness (Services available to residents of St. Thomas, Ingersoll, Tillsonburg and Woodstock)
Call 24/7: 1-877-539-0463
Wellkin offers short-term support for children and youth who may be thinking about or are making plans for suicide, are actively self-harming or displaying aggressive behaviour that places themselves, family members or others at an immediate risk.
FREQUENTLY ASKED QUESTIONS
Therapy Approach & Experience
What is play therapy?
Play therapy is a form of psychotherapy for children that uses play — including toys, sandtray, art, games, storytelling, and imaginative activities — to help them express thoughts, feelings, and experiences they may not yet have the words for.
A trained therapist guides the process, creating a safe space where children can explore challenges, build confidence, and strengthen emotional and social skills — all through the language they know best: play.
Why is it important that you’re a Certified Play Therapist (CPT)?
Great question! A lot of people say they’re “play therapists,” but being a Certified Play Therapist means something very specific — it shows I’ve done a lot of focused training and hands-on work to really understand how to help kids through play.
To get certified through the Canadian Association for Play Therapy (CAPT), I had to complete a Master’s degree or have an equivalent professional license, plus:
180 hours of specialized training in play therapy
500 hours of supervised clinical practice using play therapy with kids
50+ hours of clinical supervision focused just on play therapy
An essay and application to demonstrate my knowledge and skills
And it’s not just a one-time thing — I keep up with regular supervision and ongoing learning to make sure I’m offering the best support possible.
Being certified means you can trust that I’m equipped with the right tools and experience to help your child through play in a safe, effective, and caring way.
What kinds of challenges can play therapy help with for young children?
Play therapy can support children dealing with anxiety, emotional regulation, anger and aggression, behavioral challenges, trauma, grief and loss, separation and divorce, difficulty with transitions, low self-esteem, social skills difficulties, peer conflict, attachment challenges, parent-child relationship issues, impulse control, attention difficulties, limited verbal expression, and adjustment to life changes.
How many sessions will my child need?
The number of sessions will vary for each child and parent depending on your needs and goals for counselling. I recommend committing to a minimum of 10 sessions to give enough time for assessment, relationship-building, and learning a few skills, while 20-25 sessions would be a more ideal range for play therapy.
Most families come to Courageous Counselling because they know their child needs more than general child therapy. My experience has shown that it isn’t possible to estimate length and instead it’s an ongoing discussion throughout the process. Some families see major shifts in 3-4 months and other children have more layers to work through, requiring more time. Children may also need to return to therapy at different stages of their life.
Is my child too young for therapy?
I work with children as young as 3. At this age, therapy focuses on play, connection and working closely with parents.
What if my child doesn’t want to go to therapy?
That’s completely normal — a lot of kids feel unsure or even say "no" at first. Starting something new, especially with someone they’ve never met before, can feel scary. Even grown-ups feel that way sometimes.
In my sessions, there’s no pressure and nothing your child has to talk about or do. I go at their pace, and I use play, sandtray, art, games or whatever medium is the best fit for them to feel comfortable and safe. Most kids feel more relaxed after just one visit.
If your child is strongly resistant, it can help to give them some choice and a sense of involvement. One strategy is to say something like: "We’re going to meet someone who helps kids and parents with tricky feelings. I understand you don’t want to go. We’ll try three sessions and then decide together what we want to do next." This approach gives your child some say in the process, which can help reduce resistance and build trust. And if you ever feel stuck, I’m always here to talk through what might help make those first steps easier.
Do you work with teens or youth?
Yes, I do sometimes work with youth — especially when there’s a need for continuity in care or when it’s a good relational fit.
That said, I want to be upfront: supporting teens is not my current specialty. While I have experience working with adolescents, my training, clinical focus, and supervision are currently centered on working with younger children who have vulnerable nervous systems, and on supporting their parents.
If you're looking for support for a teen, I’d be happy to chat and help you decide whether I’m the right fit — or offer referrals to trusted colleagues who specialize in adolescent care.
What specialized training do you have to support children and families?
I have completed specialized training in a variety of evidence-based and relational approaches, including:
EMDR (Eye Movement Desensitization and Reprocessing): A trauma-focused therapy that helps children process difficult memories using bilateral stimulation—often integrated into play to support safety and emotional distance.
Theraplay®: A playful, attachment-based approach that strengthens parent-child connection through structured, nurturing activities.
Dyadic Developmental Psychotherapy (DDP): A therapy that helps parents build trust and emotional safety with their child through empathy, playfulness, and understanding.
Circle of Security® Parenting: A relationship-based parenting program supporting caregivers in recognizing and responding to their child’s emotional needs to promote secure attachment.
Synergetic Play Therapy (Level 1, working toward Certification): A neuroscience-informed approach that helps children process experiences through play while building emotional regulation, self-awareness, and connection with themselves and caregivers.
Robyn Gobbel’s Immersion Program: A 12-month program focused on relational neuroscience and practical, brain-based tools to support parents with connection, regulation, and felt safety.
This diverse training equips me to tailor support uniquely to your child’s needs and your family’s strengths.
Have more questions?
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