Privacy Policy

Effective Date: December 1, 2025

www.courageouscounselling.ca (the "Site") is owned and operated by Courageous Counselling and Play Therapy (“we,” “us,” or “our”). We are committed to protecting your privacy and the confidentiality of your personal information.

Purpose

This Privacy Policy informs users of the following:

  • The personal data we collect;

  • How we use the data;

  • Who has access to the data;

  • Your rights as a user;

  • Our cookie policy.

This policy applies in addition to the Terms and Conditions of our Site.

Consent

By using our Site, you consent to:

  • The terms outlined in this Privacy Policy; and

  • The collection, use, and retention of your personal data as described.

Personal Data We Collect

Automatically Collected Data:
 When you visit and use our Site, we may automatically collect and store:

  • IP address;

  • Location information;

  • Pages viewed and content accessed;

  • Links clicked;

  • Form submissions.

Data Collected Manually:
 We may collect the following when you voluntarily submit information:

  • First and last name;

  • Email address;

  • Phone number.

This data is typically collected through submission forms.

How We Use Personal Data

Automatically collected data helps us:

  • Improve website performance and content;

  • Provide better services;

  • Maintain security and troubleshoot issues.

Data collected through forms is used to:

  • Communicate with you.

Who We Share Personal Data With

Internal Access:
 User data may be accessed by our employees or authorized members who need it to fulfill the purposes outlined in this policy.

Third Parties:
 We may share data with third-party service providers such as Google Analytics, Facebook Pixel, Mailchimp, and others to:

  • Analyze website traffic and user behavior;

  • Support marketing, advertising, and email communications;

  • Maintain security and infrastructure.

We share only the data necessary for these purposes, such as IP addresses, pages visited, referring URLs, clicks, and device/browser information.

Other Disclosures:
 We do not sell or share your data beyond what is described here, except:

  • When required by law;

  • To comply with legal proceedings;

  • To protect our legal rights;

  • In connection with a sale or transfer of our company.

Data Retention

We retain user data only as long as necessary to fulfill the purposes for which it was collected. If data is kept longer, you will be notified.

Security Measures

Our website is hosted on Squarespace, which provides built-in security features including SSL encryption (HTTPS), regular updates, and protection against unauthorized access. All data transmitted, including form submissions, is encrypted. Access to data is limited to authorized users, and strong password protocols are followed. While we take reasonable precautions to protect your data, no system can guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of Canada, including the USA. We ensure that any international transfer complies with applicable privacy laws and is protected as described in this policy.

Children

The minimum age to use our Site is 13 years. We do not knowingly collect or use personal data from children under 13. If we become aware of such data, it will be deleted promptly. Parents or guardians of children under 13 may contact our privacy officer for assistance.

Your Rights

You have the right to:

  • Access and review your personal data;

  • Request corrections to inaccurate information;

  • Request deletion or withdrawal of consent (subject to legal and clinical limitations);

  • Ask questions or file complaints about your privacy.

To exercise these rights, please contact our privacy officer:

Kristi Forbes
kristi.forbes@courageouscounselling.ca
(226) 884-8327

Opt-Out Options

You may opt out of certain data uses, including:

  • Email marketing (via the “unsubscribe” link in marketing emails).

Cookie Policy

We use cookies to enhance your experience on our Site. Types of cookies used include:

  • Functional Cookies: Remember your preferences for future visits.

  • Analytical Cookies: Collect data on how you use the Site to help improve it.

  • Targeting Cookies: Personalize content based on your preferences.

  • Third-Party Cookies: Used by services like Google Analytics and Facebook Pixel for analytics, marketing, and advertising.

You can disable cookies in your browser settings, but this may affect Site functionality.

Changes to This Privacy Policy

We may update this policy periodically to reflect legal or operational changes. The latest version will always be available on our Site. We encourage you to review it regularly. When appropriate, we will notify users of significant changes.

Contact Information

For questions, concerns, or complaints about this Privacy Policy or your personal data, please contact:

Kristi Forbes
kristi.forbes@courageouscounselling.ca
(226) 884-8327